Privacy Policy

CapacityIQ collects and processes the following categories of information to operate the service:

Account information: name, email address, and authentication details you provide when registering for an account.

Business and manufacturing data: information you or your organization enter into the application, such as facility details, work centers, parts/SKUs, routing operations, jobs, schedules, capacity parameters, and notes.

Technical usage data: IP address, browser type, device identifiers, access logs, and interaction data collected automatically as you use the service.

We use the information we collect to provide, operate, maintain, and improve the CapacityIQ service, including capacity planning, bottleneck analysis, and scheduling features.

Customer data is used to deliver and improve the service and to provide support. CapacityIQ does not sell your personal or business data to third parties.

We implement reasonable technical and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, or loss.

Access to your data is restricted to authorized personnel who require it to operate and support the service, and authentication credentials are protected using industry-standard practices.

CapacityIQ may integrate with third-party platforms — such as e-commerce and storefront systems — to import order and product data relevant to capacity planning.

When you connect a third-party service, data is exchanged only as necessary to perform the requested operations and subject to that service’s terms and privacy practices. We do not share your data with third parties for their independent marketing purposes.

We retain your account and manufacturing data for as long as your account is active or as needed to provide the service.

When you request deletion of your account, we remove your data from active systems within a reasonable period, subject to legal retention obligations and backup recovery cycles.

CapacityIQ uses essential cookies and similar technologies to maintain authentication sessions and ensure the application functions correctly.

Technical usage data is collected automatically to operate, secure, and monitor the service. We do not use this data to build profiles for sale to third parties.

You may access, correct, or delete the personal and business data you have provided within the application.

You may request export or deletion of your organization’s data, or disconnect any third-party integration, at any time. Where applicable, you may exercise data protection rights under the laws of your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Material changes will be communicated through the application or by other reasonable means. Continued use of CapacityIQ after a change constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact CapacityIQ support through the in-app support channels or the contact information provided with your account.